![]() ![]() Type dir *HLKControllerx86_en_us.log, and then press Enter. Type cd %temp%\HLK, and then press Enter. To review the Windows HLK Controller log fileĪt a command prompt, type %HomeDrive%, and then press Enter. If you cannot install or remove the Windows HLK Controller, review the controller log file that is located in the %temp%\HLK folder. To do this, click Region and Language in Control Panel, click the Administrative tab, click Change system locale, and then select English (United States). ![]() The system language is set to US English. The operating system uses the English language (en-us) version of Windows Server 2008 R2 圆4 or Windows Server 2012 and is not running as a domain controller. ![]() ![]() If you encounter issues installing the Windows HLK Controller, confirm the following: Windows Driver Testing Framework (WDTF) Runtime Libraries_Install.logĪpplication Verifier 圆4 External Package_Install.logĬannot install or remove the Windows HLK Controller Windows Hardware Certification Kit Client_Install.log HLKInstall.log or WLKInstall.log for older kits See Windows HLK Support for information about how to contact Support, and share the following client log files with Microsoft Support: If you still cannot install the Windows HLK Client, locate these Client log files in the %TEMP% folder for the user that installed the HLK client. If you cannot install the Windows HLK Client, review the installation info in the Step 2: Install Client on the test system(s) topic and make sure that you follow these instructions. For information about how to review the Windows HLK Controller log file, see To review the Windows HLK Controller log file. Include the *HLKControllerx86_en_us.log file from the %temp%\hlk folder. If setup fails again, see Windows HLK Support for instructions about how to contact Support. If this happens, run HLKSetup.exe again to see if the Windows HLK installs successfully. If you look at the Windows HLK Controller log, CA AddLoggerEntries appears with an Access is denied error. In rare cases, Windows HLK setup might fail just before it completes. Cannot install HLK.AddLoggerEntries: Access is denied To change or repair your Windows HLK installation, use Control Panel to uninstall Windows Hardware Certification Kit, and then reinstall the Windows HLK See Step 1: Install Controller and Studio on the test server. If you try to change or repair the Windows HLK by using Control Panel, you receive an error message that the repair failed. Cannot change or repair Windows HLK by using Control Panel If you cannot browse to the HLKInstall folder from the Windows HLK Studio or Client, review the setup and configuration information in the Step 1: Install Controller and Studio on the test server topic. Cannot browse \\\HLKInstall\ on Studio or Client computer This article contains information to help you to troubleshoot Windows Hardware Lab Kit (Windows HLK) installation and setup issues. ![]()
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